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Aris Michalomichelakis
Experience Analyst and Business Anthropologist
I find insights in your data and turn them into actionable recommendations that influence decisions and create impact.
Exploring the Ordering Journey to Improve Guest Experience
Service & UX research project examining how guests navigate QR ordering alongside in-person ordering in a hybrid hospitality environment.
Master's Thesis: Social Influence on Insurance Decision-Making
Master's thesis challenging traditional assumptions about insurance decisions by exploring how young adults navigate insurance through trust, culture, and life transitions.
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Projects at IF Insurance
As a Junior Customer Experience Researcher in the Customer Insights Department, I focused on understanding customer needs through qualitative research methods. I explored customer behaviors, attitudes, and decision-making processes while collaborating with cross-functional teams and stakeholders to align initiatives with customer perspectives. My work consistently resulted in actionable insights that drove changes, improving the company's products and services.
Military Field Research: Improving Services Through Soldier Experiences
Applied ethnography in a military environment to improve services and soldier well-being through qualitative research and analysis.
More Projects
Future Archive of Socialities Under Quarantine: Documenting Everyday Life in Crisis
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Cultural & Operational Analysis: Improving Collaboration at KU Lighthouse
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PlayHub: Designing a Mobile App for Play & Social Interaction
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Insurance Perceptions & Care: Bridging Academic Research with Industry Practice
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Military Field Research: Enhancing Organizational Processes through Human-Centered Insights
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